You are responsible for the general repair and maintenance of everything inside your property.

For example, you are responsible for the following items:

• The window glazing (but not the frame).
• The ceilings (but not the joists or beams or concrete floors).
• All plaster and other surfaces to all floors, walls and ceilings in your property.
• The entrance door and frame to the property and any other external doors and frames.
• Any water tank serving the property alone (if the water tank serves other flats, the Council is responsible).
• All plumbing and electrical services and wiring within the property.
• All fixtures and fittings in the property unless they are the Council’s fixtures and fittings.
• All internal decoration.

There are some exceptions

For example, if The Hyde Group installed a communal central heating system, controlled entry system or communal TV aerial and socket – The Hyde Group will maintain these and you will be responsible for contributing towards the cost of maintenance.

The Hyde Group is responsible for repairing and maintaining everything outside the property.

The Hyde Group must maintain the structure of the block/estate of which the property forms part of. This excludes anything installed only for use in your flat. It does include foundations, roof, main structure, service pipes used in common with other residents in the block/estate and the window frames.

Should the need arise, you may of course report and request repairs to communal areas and any items of a structural nature for which the landlord is responsible. You will be liable to make a contribution in accordance with the terms of your lease as and when work is undertaken.

Repair Priorities

We prioritise our repairs in order of urgency using the following:

• Emergency - The contractor will attend and make safe the damage within 24 hours.
• Urgent - The repair will be carried out within 7 working days.
• Routine - The repairs will be carried out within 20 working days.
• Programmed Repairs - Include renewing the roof, replacing windows and external painting.

With the exception of emergency repairs, the above priorities will usually be auctioned depending on nature of the repair.

How to report a repair (Repairs Hotline)

If you want to report a repair, contact the Repairs Hotline on free phone 0800 389 6646 between the hours of 8am to 6pm,  thereafter we also provide an Out Of Hours Service, available after 6pm and on weekends, you can contact them on 0800 195 2527.

Staff at the Hotline will tell you if and when the job will be carried out, or you can call into your Housing Office and use the telephones in reception.