Welcome to the leaseholder section of our site, within our pages you will find a guide to the services we provide for lessees and useful links containing helpful information.

Our services
Below is a list of our services, please select the option you require:

• Information on service charges
• Information on major works
• Assignment packs - buying or selling a leasehold property
• Are you thinking about subletting your home?
• Do you want to carry out alterations to your property?
• Do you want to extend your property?
• Do you want to extend your lease?
• Would you like to buy the freehold interest of your block?
• Do you want to make a buildings insurance claim?

Below are links to other pages in our site that you will find useful:

• Publications for lessees  http://www.communities.gov.uk/corporate/
• Reporting a repair

For more information on leasehold matters try these websites:

• The Housing Corporation Regulatory Code and Guidance
  www.tenantservicesauthority.org
  
• The Leasehold Advisory Service (LEASE) various information and guidance, including details of LVT decisions, they also provide a Mediation Service
  http://www.lease-advice.org/
  
• Commonhold and Leasehold Reform Act 2002
  www.legislation.hmso.gov.uk/acts/acts2002/20020015.htm
  
• Residential Property Tribunal Service (incorporating the Leasehold Valuation Tribunal (LVT))
  www.rpts.gov.uk

Getting our service charge bills correct is very important to us. We believe that our leaseholders are amongst the best placed people to help us get the accounts right. We therefore ask lessees to represent their block by becoming a Key Lessees.

A Key Lessee is sent detailed billing information to check so that any queries can be investigated and resolved before the accounts are sent out.

Some Key Lessees will look at all the costs for every block on their estate but most will just look at their own block and estate charges.

 All info is at block level and not at an individual flat level.

Time limits vary depending on the Lessee and when the information is provided to them. We generally look at getting a reply within two weeks but there is some flexibility.

We do not have group meetings and no training is needed. We will send out surveys to all our Key Lessees to improve the way we communicate with them and the presentation of the information we send.

Key Lessees do not receive a payment.

If you are interested in becoming a Key Lessee please contact us on:
Telephone:    020 7346 6552.
Email:           leaseholdmanagementenquiries@hyde-housing.co.uk