The Hyde Group does not tolerate any form of antisocial behaviour (ASB) anywhere, anytime, or from anyone.
Our residents are entitled to live in a quiet and peaceful environment and we will act quickly and efficiently to tackle incidents of ASB when necessary. We have a detailed ASB policy designed to counter this type of behaviour and to support victims. Residents and prospective tenants are made aware of our policy.
If you see, hear, or are a victim of antisocial behaviour yourself please report it to any of our offices or your local officer either in person, by letter, phone or email via the details on the Contact Us page.
For disturbances that require immediate attention then phone the Police on 999.
Alternatively you can fill in an online form by selecting your relevant area below:
Antisocial behaviour can leave you feeling alarmed, harassed or distressed. It includes abusive or noisy neighbours, littering and graffiti. It doesn’t just make life unpleasant; it can ruin it and make whole areas feel unsafe.
This sort of behaviour affects our ability to carry out our key function - housing management.
We have separate policies for staff dealing with cases of domestic abuse, racial harassment and hate crime.
Your complaint will be recorded and we will send you an acknowledgement letter summarising the key details of your report together with any initial action that has been agreed. It will also include details of how you can get in touch with our officers.
We will then offer you an interview depending on the severity of your report.
We deal with antisocial behaviour in an appropriate and proportionate manner as we believe it can be stopped when challenged early enough. We try to resolve many issues ourselves, without involving outside organisations, for example the police.
However in very serious or persistent cases it may be necessary to pursue legal action. Anyone involved in ASB, especially when it is found to have a serious risk to others, could find themselves evicted, with criminal cases referred to the police for them to deal with.
Our overall aim is to provide a balanced approach between protecting the quiet enjoyment of the community and helping residents sustain their tenancies by facing down ASB.
Vulnerable Customers, Witnesses or Perpetrators
We recognise the difficult position people find themselves in when making a report against someone else. Their vulnerability needs our support and protection.
However we also recognise that the person responsible for ASB is also in a difficult position and so we treat them in a responsible manner too.
We will work with, and involve, other agencies, including the police, local authorities, local resident’s groups and voluntary agencies to ensure to keep a strong and effective role in local crime and disorder strategies.
We have a separate policy on confidentiality and data protection and will deal with all reports in line with this policy. Your personal details remain confidential, although you have the right, under the Data Protection Act, to see them.
We try to ensure that none of your information is released to an alleged perpetrator that may put you or any witnesses at risk.
All our officers undergo extensive training on dealing with all ASB issues. Expected standards of behaviour. We expect everyone who uses our services to show respect and due consideration to their neighbours and to the community. We do not expect them or their family or visitors to commit acts of antisocial behaviour.
We want to encourage residents to report all incidents of ASB, harassment, and domestic abuse and to report crimes, including threats of acts of violence to the police.
However we do expect residents to sort out minor disputes with their neighbours in a calm and responsible manner.
Above all we expect everyone to respect other people’s right to their chosen lifestyle and the normal background level of disturbance. If you require any additional information please contact your local Hyde office.
Did you know…?
Striking you partner or child on a repeated basis is a crime. So is just threatening to do it. Domestic abuse doesn’t just confine it self hitting someone – it can also apply to repeatedly threatening to hit someone. The threat or the actual harm can also be sexual too. What surprises a lot of people is that domestic abuse is also directed against men.
However domestic abuse affects you, it almost always gets worse over time. It’s not your fault and you certainly don’t deserve to be a victim of it.
People who suffer from domestic abuse often feel they have nowhere to go and no one to turn to. They would be wrong. There are plenty of organisations who can help. See the list on this page.
You could report it to the police and try to have the person responsible kept away from you, your children and your home.
You could even leave your home and stay with a relative or a friend. You could even try and stay in a refuge or a hostel. There are such places where you will be safe and where your anonymity will be respected.
Once you decided to leave the chances are you won’t be going back, so take with you only the things that are important to you and your children (if you have any). Things like passports, personal ID, driving licence, birth certificates and bank and benefit details. These will be important to help you establish a new life free from harm and hurt.
Women’s Aid
The key national charity working to end domestic violence against women and children. Phone 0808 200 0247
Men’s Advice Line
Provides a range of service aimed primarily at men experiencing domestic abuse from their partner. Phone 0808 801 0327
Broken Rainbow
Helpline for LGBT people experiencing domestic violence. Phone 08452 60 44 60 or 0300 9995428 this number allows callers using mobiles to speak to Broken Rainbow at a cheaper more transparent rate.
NDVH
Free phone 24 hour National Domestic Violence helpline, run in partnership with Women’s Aid and Refuge. Phone 0808 200 0247
Refuge
Network of safe houses provides emergency accommodation for women and children when they are most in need. Phone 0808 2000 247
Respect
A registered charity and national membership organisation promoting best practice for domestic violence perpetrator programmes and associated support services in the
Victim Support
A national charity that provides support to those who have been affected in any way as a result of crime. The organisation will provide support whether you are a victim or a witness even if the crime has not been reported to the police. Phone 08450 30 30 900
Age Concern
The
Childline
A free and confidential helpline for children and young adults in the
