Ever wondered if you are getting a fair deal from us or how we compare to other landlords in the area? Well, help is at hand as the national social housing regulator, the Tenant Services Authority (TSA), has released a new free web portal. This portal enables you to compare the performance of housing associations in the area - all you have to do is enter your postcode.
The web portal contains six pieces of information tenants have told the TSA they would find useful. They include comparing your rent with the local average and seeing how we rate in terms of our overall service and our repairs and maintenance in particular.
Access to the portal is via the TSA website - www.tenantservicesauthority.org. No logins, passwords or subscriptions are needed to access the information. Just click on the 'Find and Compare Landlords' link in the top right-hand corner of the website.
TSA Chief Executive Peter Marsh said, “We have received lots of feedback from tenants who find it difficult to compare landlord performance. The portal will enable them to hold their landlord to account by giving them information to ask questions about their landlord’s performance and how it compares to others in their area. It provides tenants with an easy-to-use, free tool to ask landlords to explain where their performance is out of line with their neighbours’ and what can be learnt for from better performers to improve services for all tenants."
