This Service Promise sets out the standards of service that you can expect from your landlord. It was written with residents and covers the parts of our service that you told us matter most to you. We will regularly review these standards with residents to make sure they still reflect your priorities and aspirations.

The Hydewide Residents Voice helped set these standards, and Hydewide Residents Eye will check regularly that we are meeting them.

Each of the standards has a clear measure agreed so that Hydewide Residents Eye can check how we are doing and report back to you each year.

The standards are designed to provide the highest quality service, meeting resident needs within available resources.

1. We will ensure customer services are accessible, monitored and use your feedback
2. We will listen and communicate clearly and quickly when you get in touch
3. Complaints matter and make a difference
4. We will ensure your views help to improve our services
5. We will provide an excellent and right first time repairs service
6. We will advise and support you when seeking and arranging a move to a new home
7. We will offer you prompt advice and support to help you manage your rent and service charges
8. We will keep estates and neighbourhoods safe, clean and well maintained
9. We will respond quickly and sensitively to report of Anti-Social Behaviour (ASB), and provide you with support and advice
10. We will help you understand your responsibility as a resident