About Us

Our 10 service promises were written with the help of our tenants for our tenants, covering parts of our service that matter the most to them.

These promises range from carrying out repairs of your home in good time and to a high standard, to listening to your concerns, and problems when you get in touch.

The Hydewide Residents Voice helped to set these standards and the Hydewide Residents Eye does what it name implies – it keeps an eye on things.

Each of the standards has a clear yardstick so that everyone can see how we are doing is able to report back.

We have promised to review the standards on a regular basis to ensure they continue to reflect your priorities and aspirations.

We promise to...

• Listen and respond quickly when you get in touch
• Keep you informed on progress when you've asked us to help
• Make sure our services are fair, transparent and open to all
• Carry out repairs in good time and to a high standard
• Give you advice and support in managing your payments and tell you quickly if you’re in arrears
• Operate a fair and approachable complaints process
• Treat reports of antisocial behaviour seriously, sensitively and in confidence - and then help resolve the situation quickly
• Check you're receiving high standards of cleaning and grounds maintenance
• Make sure homes are let quickly and in a good condition
• Consult you about changes to your service

Please read our Service Promise Booklet for more information.