Health and Safety

Gas safety in your home is important to us. We want to make residents aware of the safety and legal requirements relating to gas servicing, what you can expect from us and what will happen if you refuse. The Hyde Group’s gas service engineers need access to your home to carry out the annual gas safety check.

The law says all landlords must make sure all gas appliances, flues and pipework within homes that we manage are safely maintained and checked once a year. This helps to make sure your home is safe to live in. It also allows us to make sure that the system is working efficiently and that your gas bill is kept to a minimum.

If you smell gas:

• IMMEDIATELY open all doors and windows to ventilate the property;
• Turn off the supply at the mains;
• Don’t smoke or use a naked flame or turn any electrical switch or appliance off or on (this includes mobile phones or pressing doorbells) as this could ignite the gas;
• Call the National Gas Emergency Number on 0800 111 999 (24 hours). Phone from a nearby property and do not use a landline or mobile phone in the affected property.

We have appointed qualified gas service engineers, who will get in touch with you (either by letter or phone), giving you an appointment. Once you have received it an engineer will call.

All engineers carry an ID card, so please ask to see it and spend some time studying it before you let anyone into your home. Before the service can be carried out it is your responsibility, as a resident, to ensure you have gas an electricity credit on your meters, as the service cannot be completed without gas and electricity being available.

To know more about the gas safety check please have a look at our Gas Safety leaflet 'Better Safe Than Sorry'.

We take gas safety seriously, so if you don’t allow us access to your home you could find that other services provided by The Hyde Group, such as repairs other than those which are essential, or transfers, are not carried out until the gas service has been completed.

We will also pass your details to a solicitor who will apply for a court injunction against you. This could cost you £1,500 or an eviction.

Please work with us to protect the health and safety of the people who live in your home. Faulty gas appliances can release carbon monoxide into the air. You cannot smell it or taste it – it is a silent killer.

More information about gas safety is available from the Health and Safety Executive website.